PN NCLEX Practice Questions Related

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Which statement made by a nurse about the goal of total quality management or continuous quality improvement in a health care setting is correct?

  • A. It is to observe reactive service and product problem solving
  • B. Improvement of the processes in a proactive, preventive mode is paramount
  • C. A chart audits to find to the process in a proactive, preventive mode is paramount
  • D. A flow chart to organize daily tasks is critical to the initial stages
Correct Answer: B

Rationale: Improvement of the processes in a proactive, preventive mode is paramount. Total quality management and continuous quality improvement have a major goal of identifying ways to do the right thing at the right time in the right way by proactive problem-solving.