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A 16-year-old client is in the emergency department for treatment of minor injuries from a car accident. A crisis nurse is with her because she became hysterical and was saying, 'It's my fault. My Mom is going to kill me. I don't even have a way home.' Which of the following should be the nurse's initial intervention?

  • A. Hold her hands and say, 'Slow down. Take a deep breath.'
  • B. Say, 'Calm down. The police can take you home.'
  • C. Put a hand on her shoulder and say, 'It wasn't your fault.'
  • D. Say, 'Your mother is not going to kill you. Stop worrying.'
Correct Answer: A

Rationale: This intervention calms the client's hysteria using physical touch and breathing techniques, helping her regain composure before addressing other concerns.