PN Fundamentals 2023 Related

Review PN Fundamentals 2023 related questions and content

A charge nurse on a long-term care unit is working with an assistive personnel who states, 'I am tired of all the changes on this unit. If things don't improve soon, I'm requesting a transfer.' Which of the following responses should the charge nurse make?

  • A. Why don't you just file a formal complaint with Human Resources?
  • B. So, you are upset about all of the recent changes on the unit?
  • C. There has been too much complaining about these changes.
  • D. Please, try to wait a little longer. Things will get better soon.
Correct Answer: B

Rationale: Reflective listening acknowledges the AP’s feelings and encourages discussion.