Saunders NCLEX RN Practice Questions Related

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A nurse is using active listening as a form of therapeutic communication when:

  • A. She uses humor to put the client at ease in a situation
  • B. She restates what the client said in slightly different words
  • C. She uses eye contact and maintains an open stance while the client is talking
  • D. She provides personal information to show the client she can relate to him
Correct Answer: C

Rationale: Active listening is a form of therapeutic communication that involves the nurse encouraging a client to express their thoughts and feelings. Maintaining eye contact and an open stance while the client is talking demonstrates active listening and shows the client that they are being heard and understood. Using humor (Choice A) may not always be appropriate or therapeutic in all situations. Restating what the client said (Choice B) is a technique known as paraphrasing and is also a form of active listening. Providing personal information (Choice D) can shift the focus from the client to the nurse, which is not the intention of active listening.