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A student nurse asks the faculty to explain best practices when communicating with a person from the lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) community. What answer by the faculty is most accurate?
- A. Avoid embarrassing the client by asking questions
- B. Use open-ended questions and attentive listening
- C. Most LGBTQ people do not want to share information
- D. No differences exist in communicating with this population
Correct Answer: B
Rationale: Many members of the LGBTQ community have faced discrimination from health care providers and may be reluctant to seek health care. Using open-ended questions and attentive listening fosters trust and encourages honest communication. Avoiding questions may miss critical health information, and assuming no differences or reluctance to share ignores the unique needs and experiences of this population.
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A client is going to be admitted for a scheduled surgical procedure. Which action does the nurse explain is the most important for client safety?
- A. Bring a list of all medications and what they are for
- B. Keep the doctor's phone number by the telephone
- C. Write down the name of each caregiver who comes in the room
- D. Verify the surgical site with the surgeon before the procedure
Correct Answer: A
Rationale: Medication errors are the most common type of health care mistake. The Joint Commission's Speak Up campaign encourages clients to help ensure their safety. One recommendation is for clients to know all their medications and their purposes to prevent medication errors, which directly impacts client safety.
A new nurse is working with a preceptor on an inpatient medical-surgical unit. The preceptor advises the student that which is the priority when working as a professional nurse?
- A. Attending to holistic client needs
- B. Ensuring client safety
- C. Attending to medical-surgical errors
- D. Providing client-focused care
Correct Answer: B
Rationale: All actions are appropriate for the professional nurse. However, ensuring client safety is the priority. Up to 98,000 deaths result each year from errors in hospital care, according to the 2000 Institute of Medicine report. Many more clients have suffered injuries and less serious outcomes. Every nurse has the responsibility to ensure the client's safety.
A nurse is calling the on-call physician about a client who had a hysterectomy 2 days ago and has pain that is unrelieved by the prescribed narcotic pain medication. Which statement is part of the SBAR format for communication?
- A. Provide the client's current pain level and history
- B. Administer additional pain medication as needed
- C. Document the client's pain in the medical record
- D. Schedule a follow-up visit with the physician
Correct Answer: A
Rationale: The SBAR format (Situation, Background, Assessment, Recommendation) is used for clear and concise communication with healthcare providers. Providing the client's current pain level and history is part of the Background and Assessment components of SBAR, ensuring the physician has relevant information to make informed decisions. The other options are not part of the SBAR communication process.
The nurse is reviewing the core competencies for health care providers outlined by the Institute of Medicine (IOM). Which of the following are included? (Select all that apply.)
- A. Collaborating with an interdisciplinary team
- B. Implementing evidence-based care
- C. Providing family-focused care
- D. Routinely using informatics in practice
- E. Using quality improvement in client care
Correct Answer: A,B,D,E
Rationale: The IOM report lists five broad core competencies that all health care providers should practice. These include collaborating with the interdisciplinary team, implementing evidence-based practice, providing client-focused care, using informatics in client care, and using quality improvement in client care. Providing family-focused care is not explicitly listed as a core competency.
A newly graduated nurse at the hospital states that, since she is so new, she cannot participate in quality improvement (QI) projects. What response by the precepting nurse is best?
- A. All staff nurses are required to participate in quality improvement here
- B. Even being new, you can implement activities designed to improve care
- C. You are to identify what indicators should be used to measure quality
- D. You should ask to be assigned to the research and quality committee
Correct Answer: B
Rationale: The preceptor should reassure the nurse that implementing QI measures is not out of line for a newly graduated nurse. Even new nurses can contribute to quality improvement by implementing activities designed to enhance care, such as following evidence-based protocols or suggesting small process improvements. Requiring participation, assigning specific tasks like identifying indicators, or suggesting committee assignment may not address the nurse's concern about their capability as a new graduate.