CAT Exam Practice Test Related

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An angry client screams at the emergency department triage nurse, "I've been waiting here for two hours! You and the staff are incompetent". What is the best response for the nurse to make?

  • A. The emergency department is very busy at this time.
  • B. I'll let you see the doctor next because you've waited so long.
  • C. I'm doing the best I can for the sickest clients first.
  • D. I understand you are frustrated with the wait time.
Correct Answer: D

Rationale: Correct Answer: The best response for the nurse is to choose option D, 'I understand you are frustrated with the wait time.' This response demonstrates empathy and validates the client's feelings, helping to defuse the situation. Choice A is not the best response as it does not directly address the client's emotions or concerns. Choice B is inappropriate as it gives preferential treatment based on the client's behavior. Choice C, while true, does not acknowledge the client's frustration or offer empathy.