NCLEX RN Practice Tests Related

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An RN delegates patient assignments to an LPN and nursing assistant. Later, the RN overhears a nursing assistant arguing with a patient regarding a late breakfast tray. The nursing assistant begins to raise his voice as the disagreement continues. The best action from the RN is

  • A. call the nursing assistant out of the room and speak with him about the incident.
  • B. apologize to the patient and assign another nursing assistant to that room.
  • C. report the nursing assistant to the nursing manager for poor patient care.
  • D. write an incident report and give a copy to the nursing assistant and nurse manager.
Correct Answer: A

Rationale: Addressing the nursing assistant privately de-escalates the situation, provides coaching, and maintains professionalism without immediate escalation.