Nokea
Customer satisfaction is primarily based on:
- A. access to modern, up-to-date facilities.
- B. availability of an extensive menu selection.
- C. personal interactions with employees.
- D. having to undergo fewer invasive procedures.
Correct Answer: C
Rationale: The correct answer is C: personal interactions with employees. Customer satisfaction is primarily influenced by the quality of interactions with employees as it shapes the overall experience. Positive interactions build trust, rapport, and a sense of care which directly impact satisfaction levels. This human element creates a more personalized and engaging experience for customers, leading to higher satisfaction rates. Access to modern facilities (A) and an extensive menu selection (B) may enhance the overall customer experience but do not directly address the core factor of personal interactions. Having to undergo fewer invasive procedures (D) is not relevant to customer satisfaction in this context.
You may also like to solve these questions
A patient who is just beginning to use homeopathy to treat depression is concerned because symptoms are actually becoming worse with increasing sadness, anxiety, and fatigue. The practitioner of homeopathy bases teaching on the Law of Cure and instructs the patient to:
- A. discontinue the therapy and seek another alternative therapy.
- B. concentrate the preparation to increase its potency in hopes to improve depressive symptoms.
- C. increase the dosage of the substance to increase its effectiveness.
- D. remain on the current regimen since worsening is a positive sign that healing is occurring.
Correct Answer: D
Rationale: Step 1: The Law of Cure in homeopathy states that symptoms improve in the reverse order of their appearance.
Step 2: The worsening of symptoms initially is known as a healing crisis or aggravation.
Step 3: By remaining on the current regimen, the patient allows the body to go through the healing process.
Step 4: This indicates that the body is responding to the remedy and working towards a deeper level of healing.
Step 5: Discontinuing therapy or increasing potency/dosage may disrupt this natural healing process.
The care delivery model used in this situation is:
- A. team.
- B. primary.
- C. partnership.
- D. modular.
Correct Answer: A
Rationale: The correct answer is A: team. In a team care delivery model, multiple healthcare providers work collaboratively to deliver care to the patient, ensuring comprehensive and coordinated services. This model promotes communication, efficiency, and patient-centered care. Choice B, primary, refers to a single designated provider responsible for coordinating care. Choice C, partnership, typically involves a close relationship between the patient and provider but lacks the interdisciplinary approach of a team model. Choice D, modular, implies a fragmented approach with care delivered in separate components, which may lead to disjointed care and lack of coordination. Ultimately, the team care delivery model is the most effective in ensuring holistic and well-coordinated patient care.
A new trend in nursing education that is consistent with real-world practice is focused on:
- A. outcomes.
- B. objectives.
- C. goals.
- D. subjective appraisals.
Correct Answer: A
Rationale: The correct answer is A: outcomes. Nursing education focused on outcomes aligns with real-world practice by emphasizing measurable results and the impact of nursing interventions on patient care. Objectives (B) are specific steps to achieve outcomes, while goals (C) are broader aims. Subjective appraisals (D) lack the objective, evidence-based focus required in nursing education. Therefore, focusing on outcomes ensures that nursing students are prepared for the demands of real-world practice.
A nurse explaining the above graph indicates the frequency of falls in 2011 to detect and possibly explain causes of variation. The peaks in June were attributed to regular staff vacations during which agency nurses were used. The nurse is employed in which role?
- A. Case Manager
- B. Quality Manager
- C. Forensic Nurse
- D. Occupational Health Nurse
Correct Answer: B
Rationale: Step 1: The nurse's role involves analyzing data to identify causes of variation in falls, indicating a focus on quality improvement.
Step 2: As a Quality Manager, the nurse is responsible for monitoring and improving the quality of care provided.
Step 3: Case Managers focus on coordinating patient care, Forensic Nurses deal with legal aspects, and Occupational Health Nurses focus on workplace health.
Step 4: Therefore, the nurse's role aligns most closely with a Quality Manager in this scenario, making choice B the correct answer.
World War I contributed to the advancement of health care by:
- A. increasing the number of private care hospitals and decreasing the role of public health services.
- B. employing a large number of civilians to provide care to returning soldiers through the Red Cross.
- C. introducing specialists in nursing such as nurse anesthetists.
- D. increasing the number of community health nurses.
Correct Answer: C
Rationale: The correct answer is C because World War I led to the introduction of specialized roles in nursing, such as nurse anesthetists, to address the increasing medical needs of soldiers. This advancement in nursing specialization improved the quality of care provided during the war and paved the way for future developments in healthcare.
Choice A is incorrect because World War I actually increased the role of public health services to address the healthcare needs of the population during the war. Choice B is incorrect as the Red Cross primarily provided emergency medical care during the war, not long-term healthcare advancements. Choice D is incorrect as there is no direct evidence that World War I specifically increased the number of community health nurses.