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During an interview, a parent of a hospitalized child is sitting in an open position. As the interviewer begins to discuss his son's treatment, however, he suddenly crosses his arms against his chest and crosses his legs. This would suggest that the parent is:
- A. just changing positions.
- B. more comfortable in this position.
- C. tired and needs a break from the interview.
- D. uncomfortable talking about his son's treatment.
Correct Answer: D
Rationale: The parent's sudden change in body language from an open position to crossing arms and legs suggests discomfort or defensiveness, particularly when discussing his son's treatment. This closed-off position indicates a lack of willingness to share information and potentially signals discomfort with the topic being discussed. Choice A is incorrect as the abrupt shift in body language indicates more than just a change in position. Choice B is incorrect because crossing arms and legs typically signal defensiveness or discomfort rather than comfort. Choice C is incorrect as there are specific body language cues indicating discomfort rather than just fatigue.
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During an interview, note-taking may impede the nurse's observation of the patient's nonverbal behaviors. Which statement is true regarding note-taking?
- A. Note-taking may impede the nurse's observation of the patient's nonverbal behaviors.
- B. Note-taking allows the patient to continue at their own pace as the nurse records what is said.
- C. Note-taking allows the nurse to shift attention away from the patient, resulting in an increased comfort level.
- D. Note-taking allows the nurse to break eye contact with the patient, which may increase their level of comfort.
Correct Answer: A
Rationale: Note-taking during an interview can impede the nurse's ability to observe the patient's nonverbal behaviors, such as body language and facial expressions, which are important aspects of communication. It may break eye contact too often, shift attention away from the patient, interrupt the patient's narrative flow, and diminish the patient's sense of importance. Therefore, it is crucial for the nurse to balance the need for note-taking with maintaining active listening and observation skills to ensure effective communication and rapport building with the patient. Choices B, C, and D are incorrect because note-taking can actually hinder the patient's narrative flow, decrease the nurse's observation of nonverbal cues, and potentially make the patient feel less important or attended to due to distractions caused by the note-taking process.
During an interview, the nurse states, 'You mentioned shortness of breath. Tell me more about that.' Which verbal skill is used with this statement?
- A. Reflection
- B. Facilitation
- C. Direct question
- D. Open-ended question
Correct Answer: D
Rationale: The nurse's statement, 'Tell me more about that,' is an example of an open-ended question. Open-ended questions encourage the interviewee to provide detailed information and expand on their responses. This type of question is useful for gathering narrative information and allows the interviewee to express themselves freely. Reflection involves restating or paraphrasing the client's words, facilitation encourages the client to say more, and direct questions typically elicit specific, close-ended responses, unlike open-ended questions.
When a female patient who does not speak English well requires an interpreter, what would be the most appropriate choice?
- A. A trained interpreter
- B. A male family member
- C. A female family member
- D. A volunteer college student from the foreign language studies department
Correct Answer: A
Rationale: To facilitate effective communication between a female patient with limited English proficiency and healthcare providers, the most appropriate choice is a trained interpreter. Trained interpreters, especially those familiar with medical terminology, ensure accurate transmission of information and maintain patient-provider confidentiality. Using a family member, whether male or female, can lead to misunderstandings, breaches of confidentiality, and potential biases. Volunteer college students may lack the necessary skills and experience to handle sensitive medical conversations professionally. Opting for a trained interpreter is crucial to enhance communication quality, promote understanding, and uphold patient care standards.
An individual who takes the magicoreligious perspective of illness and disease is likely to believe that his or her illness was caused by:
- A. germs and viruses.
- B. supernatural forces.
- C. eating imbalanced foods.
- D. an imbalance within his or her spiritual nature.
Correct Answer: B
Rationale: The magicoreligious perspective of illness and disease is based on the belief that supernatural forces play a significant role in causing health problems. Individuals holding this perspective may believe that their illness was caused by curses, evil spirits, or other supernatural factors rather than conventional explanations like germs or viruses. This worldview influences how they perceive and seek treatment for their health conditions. Therefore, the correct answer is B) supernatural forces. Choices A, C, and D are incorrect because they do not align with the supernatural beliefs associated with the magicoreligious perspective. This perspective focuses on attributing illness to supernatural causes rather than biological, dietary, or spiritual imbalances.
When conducting an interview in an outpatient clinic using a computer to record data, what is the best use of the computer in this situation? Select all that apply.
- A. Collect the patient's data in a direct, face-to-face manner.
- B. Enter all the data as the patient states it.
- C. Ask the patient to wait as the data is entered.
- D. Type the data into the computer after establishing a connection.
Correct Answer: A
Rationale: A. Collect the patient's data in a direct, face-to-face manner: When conducting an interview in an outpatient clinic, it is essential to engage with the patient face-to-face to establish a rapport, gather their narrative, and ensure accurate data collection. Entering all the data as the patient states it (choice B) may lead to missing important details or misinterpretation. Asking the patient to wait as the data is entered (choice C) can create a disconnect in communication and reduce patient engagement. Typing the data into the computer after establishing a connection (choice D) is not ideal as it is important to collect data actively while interacting with the patient.