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Factors that affect communication include:
- A. personal space.
- B. culture.
- C. attitude.
- D. emotions.
Correct Answer: A,B,C,D
Rationale: Personal space, culture, attitude, and emotions all influence how communication is sent, received, and interpreted, as they shape the context and dynamics of the interaction.
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You promote trust with a patient by:
- A. allowing family members to visit whenever they want.
- B. keeping medical information confidential.
- C. talking with her at length about her life.
- D. being sure to carry through when you say you will do something.
Correct Answer: B,D
Rationale: Trust is built by maintaining confidentiality (B) and following through on promises (D), as these demonstrate reliability and respect for the patient's privacy.
Active listening involves:
- A. looking at a chart while the patient is speaking.
- B. pausing before speaking.
- C. checking your watch often during conversation.
- D. nodding your head in agreement.
Correct Answer: B,D
Rationale: Active listening requires full attention to the speaker, which includes pausing to process and respond thoughtfully (B) and using nonverbal cues like nodding to show engagement (D). Looking at a chart (A) or checking a watch (C) indicates distraction and is not part of active listening.
An example of nonverbal communication that is congruent to the verbal statement by the patient 'I'm having a lot of back pain' would be:
- A. smiling.
- B. reading a magazine.
- C. looking up at the ceiling.
- D. grimacing and rubbing his back.
Correct Answer: D
Rationale: Grimacing and rubbing the back are nonverbal cues that align with the verbal statement of experiencing back pain, as they visibly demonstrate discomfort.
An assertive behavior style includes:
- A. standing up for one's own self.
- B. putting one's own needs, rights, and feelings before others.
- C. showing respect for others.
- D. acting in a consistent manner that enhances self-worth.
Correct Answer: A,C,D
Rationale: Assertive behavior involves advocating for oneself (A), respecting others (C), and acting in ways that promote self-worth (D). Putting one's needs above others (B) describes aggressive, not assertive, behavior.
When communicating with people who are hard of hearing:
- A. set the intercom on high.
- B. speak in an exaggerated way.
- C. find out how the person communicates best.
- D. if the person uses an interpreter, speak to the interpreter.
Correct Answer: C
Rationale: Effective communication with someone who is hard of hearing involves identifying their preferred method of communication (C), such as lip-reading, sign language, or assistive devices, rather than making assumptions or using inappropriate methods.