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I'm going to change Mrs. G's dressing; I see you didn't get to it. Did you get busy?'
- A. Assertive
- B. Avoidant
- C. Aggressive
- D. None of the above
Correct Answer: A
Rationale: This statement is assertive, addressing the issue while opening a dialogue to understand the situation without being confrontational.
You may also like to solve these questions
The shift-to-shift report is so important that The Joint Commission has made it a patient safety goal.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: The Joint Commission recognizes shift-to-shift reports, particularly bedside reports, as critical for patient safety.
Communication is the process of informing.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Communication involves more than just informing; it includes exchanging and interpreting information, ideas, and emotions.
A patient expresses fears about her upcoming surgery. The nurse responds, 'You really don't have to worry. You have a great doctor and everything will turn out fine.' Why is this statement a barrier to communication?
- A. It diminishes the patient's concerns.
- B. It is not a complete answer, the nurse should provide more information.
- C. It is equivalent to telling the patient to not talk about her fears.
- D. Providing reassurance is not therapeutic.
Correct Answer: A,C
Rationale: This response dismisses the patient's fears and discourages further discussion, blocking therapeutic communication.
You enter your patient's room and find him sitting in a chair with his eyes closed. He has a grimace on his face and is holding his body rigidly. You ask him if he is feeling okay, and he says, 'Yes, I'm fine. Really.' Which of the following best explains this situation in terms of communication?
- A. He is communicating to you that he's fine.
- B. His verbal and nonverbal messages are congruent.
- C. His verbal and nonverbal messages are incongruent.
- D. He is sarcastic, but it is understandable.
Correct Answer: C
Rationale: The patient's verbal message ('I'm fine') contradicts his nonverbal cues (grimace, rigid posture), indicating incongruence between verbal and nonverbal communication.
Stating the desired outcome is the third step in the DESC communication method. Explain why you think this is important.
- A. It clarifies expectations and guides the conversation toward a solution.
- B. It ensures the other party feels pressured to comply.
- C. It allows the speaker to assert dominance.
- D. It is a formality and not essential.
Correct Answer: A
Rationale: Stating the desired outcome provides a clear goal for the conversation, promoting resolution and mutual understanding.