NCLEX PN Test Related

Review NCLEX PN Test related questions and content

The client screams at the nurse, 'You are all incompetent here! I have been waiting for 2 hours!' How should the nurse respond initially?

  • A. I know you are upset, but I will have to call security if you continue to scream.
  • B. I see that you are frustrated, but the delay cannot be avoided.
  • C. It is upsetting to wait so long. How can I best help you?
  • D. The wait is long today, but you will receive quality, unhurried care when it is your turn.
Correct Answer: C

Rationale: Acknowledging the client's frustration and offering assistance de-escalates the situation and focuses on solutions. Threatening security escalates tension, and the other options dismiss the client's feelings or fail to address the issue.