NCLEX Trainer Test 3 Related

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The hospital is planning to downsize and eliminate a number of staff positions as a cost-saving measure. To assist staff in this change process, the nurse manager is preparing for the 'unfreezing' phase of change. With this approach the nurse manager should:

  • A. Discuss with the staff how to deal with any defensive behavior
  • B. Explain to the unit staff why change is necessary
  • C. Assist the staff during the acceptance of the new changes
  • D. Clarify what the changes mean to the community and hospital
Correct Answer: B

Rationale: Explain to the unit staff why change is necessary. The first phase of change, unfreezing, begins with awareness of the need for change. This can be facilitated by the manager who clearly understands the need and stands behind it.