NCLEX Leadership and Management Related

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The nurse manager plans to establish quality metrics for the nursing unit based on national metrics and compare them to other healthcare organizations. This process is identified as

  • A. benchmarking.
  • B. continuous quality improvement.
  • C. performance improvement.
  • D. quality management.
Correct Answer: A

Rationale: Comparing unit metrics to national standards (A) is benchmarking, a process to measure performance against external standards. Continuous quality improvement (B), performance improvement (C), and quality management (D) are broader processes, but benchmarking is specific to this action.