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When you communicate effectively and professionally, you are role modeling, too.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Effective and professional communication sets a positive example for others, serving as a role model.
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Giving reports to the oncoming shift is considered confidential.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Shift reports contain sensitive patient information and must be treated as confidential to comply with HIPAA.
Stating the desired outcome is the third step in the DESC communication method. Explain why you think this is important.
- A. It clarifies expectations and guides the conversation toward a solution.
- B. It ensures the other party feels pressured to comply.
- C. It allows the speaker to assert dominance.
- D. It is a formality and not essential.
Correct Answer: A
Rationale: Stating the desired outcome provides a clear goal for the conversation, promoting resolution and mutual understanding.
You are helping bathe a 27-year-old female patient who has had back surgery. Of the following, which is the best way to communicate your respect for the fact that you are 'invading' her personal space?
- A. Pull the curtains so no one can see you or the patient while you help with her bath.
- B. Pull the curtains, give her a dry towel, and tell her she can use it to 'cover up.'
- C. Pull the curtains and ask her how you can help her.
- D. Pull the curtains and tell her to wash her face and hands, then you will wash her back, and then she can 'finish.'
Correct Answer: B,C
Rationale: Pulling the curtains ensures privacy, and offering a towel to cover up respects her dignity. Asking how you can help involves her in the process, further showing respect.
The language used during communication has a significant impact on how that communication is received. Which of the following statements can be used as a guide for communicating a plan of care to your teenage patient and her family?
- A. Speak to all of them as mature adults.
- B. Speak to the teenager in common, widely acceptable slang terms to put her at ease.
- C. Use the correct medical terminology when describing the plan to all of them.
- D. Use common, everyday language to describe the plan.
Correct Answer: D
Rationale: Using common, everyday language ensures clarity and understanding for both the teenager and her family, avoiding confusion from medical jargon or inappropriate slang.
Which of the following are barriers to communication?
- A. Using clich?©s
- B. Asking personal, probing questions
- C. Being frank about disapproval
- D. Standing over a seated person
Correct Answer: A,B,C,D
Rationale: These actions can create discomfort, defensiveness, or misunderstanding, hindering effective communication.