ATI Comprehensive 2023 With NGN 180 Questions And Answers Related

Review ATI Comprehensive 2023 With NGN 180 Questions And Answers related questions and content

A nurse is teaching a newly licensed nurse about caring for clients in the emergency department.

Which of the following actions should the nurse include when teaching about interacting with a client who is aggravated, pacing, and speaking loudly?

  • A. Initiate seclusion protocol.
  • B. Tell the client, 'You seem to be very upset.'
  • C. Stand directly in front of the client and maintain eye contact.
  • D. Speak in a firm and authoritative tone to gain control of the situation
Correct Answer: B

Rationale: The correct answer is B - Tell the client, 'You seem to be very upset.' This response shows empathy and acknowledgment of the client's emotions, which can help de-escalate the situation. It validates the client's feelings and opens the door for effective communication. Initiating seclusion protocol (A) may escalate the situation and should only be used as a last resort for safety. Standing directly in front of the client and maintaining eye contact (C) can be perceived as confrontational and may increase agitation. Speaking in a firm and authoritative tone (D) may further escalate the client's emotions. It is important to approach the situation with empathy and understanding to establish a therapeutic relationship.