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Which of the following is one of the positive benefits of conflict within an organization?
- A. Conflict leads to compromise on values and beliefs.
- B. Conflict leads to intergroup competition.
- C. Conflict helps people recognize differences and motivates people towards improved performance.
- D. Conflict always leads to a win-win resolution.
Correct Answer: C
Rationale: The correct answer is C because conflict can help individuals recognize differences and perspectives, leading to increased understanding and motivation for improved performance. Conflict can stimulate creativity and innovation, encouraging teams to consider different viewpoints and solutions. It does not always result in a win-win resolution (D) as conflicts can have winners and losers. Compromising on values and beliefs (A) is not a positive outcome of conflict, as it may undermine organizational integrity. Intergroup competition (B) may escalate conflicts and hinder collaboration.
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Which of the following scenarios would be an example of shared governance on a nursing unit?
- A. Staff nurses delegate activities to CNAs.
- B. Procedure manuals are written by a committee of nurse managers.
- C. Staff nurses and CNAs make their own schedules.
- D. A unit manager seeks advice from her supervisor.
Correct Answer: C
Rationale: The correct answer is C because shared governance involves staff nurses and CNAs collaborating in decision-making processes, such as creating schedules. This promotes autonomy, teamwork, and mutual respect. Option A involves delegation, not shared decision-making. Option B shows centralized authority by nurse managers. Option D indicates hierarchical decision-making, not shared governance. In summary, choice C aligns with the principles of shared governance, while the other options do not involve the active involvement of both staff nurses and CNAs in decision-making.
A unit director at a local hospital knows even leadership may face ethical dilemmas. Which of the following should the director take into consideration when dealing with an employee who is incompetent?
- A. The situation should be tolerated for as long as possible because of the amount of time and paperwork required to terminate an incompetent nurse.
- B. Incompetence only impacts the individual nurse.
- C. The director should follow her institution’s formal process for reporting and handling practices that jeopardize patient safety.
- D. Most nurse practice acts direct how to handle incompetent nurses.
Correct Answer: C
Rationale: The correct answer is C. The unit director should follow the institution's formal process for reporting and handling practices that jeopardize patient safety when dealing with an incompetent employee.
1. Firstly, it is important to prioritize patient safety above all else.
2. By following the institution's formal process, the director ensures that the proper steps are taken to address the incompetence effectively.
3. This approach also promotes transparency and accountability within the organization.
4. It aligns with ethical principles of duty to care and responsibility for patient well-being.
The other choices are incorrect:
A: Tolerating incompetence is not an acceptable approach as it can compromise patient safety.
B: Incompetence can have broader impacts beyond the individual nurse, such as affecting patient outcomes and overall team performance.
D: While nurse practice acts may provide guidance, the institution's specific procedures should be followed to address incompetence effectively.
A nurse has a seriously ill parent and must take care of the parent at home. Which of the following would NOT be a suitable solution to this problem? (EXCEPT)
- A. Resignation
- B. FMLA
- C. Termination
- D. LOA
Correct Answer: C
Rationale: The correct answer is C: Termination. This is not a suitable solution as it involves ending the nurse's employment, which is extreme and unnecessary. Resignation (A) is a personal choice, FMLA (B) provides job protection while caring for a family member, and LOA (D) offers a temporary leave of absence. Termination would not be appropriate as it negatively impacts the nurse's financial stability and career prospects.
Staff are sometimes injured when a patient or visitor becomes agitated. If a staff member reports an injury, the following actions should take place: (EXCEPT)
- A. Notify security.
- B. Complete an incident report.
- C. Notify the nursing supervisor.
- D. Ensure that staff has been examined.
Correct Answer: B
Rationale: The correct answer is B: Complete an incident report. This is because completing an incident report is crucial for documenting the details of the injury, initiating an investigation, and implementing preventive measures. Notifying security (A) is important for immediate assistance. Notifying the nursing supervisor (C) ensures appropriate follow-up care. Ensuring staff has been examined (D) is essential for assessing and treating injuries. Completing an incident report is a standard protocol in healthcare settings to ensure proper documentation and accountability.
Attending a continuing education class on advanced technology in health care is interpreted as which of the following by the nurse manager?
- A. Only important for nurse managers
- B. Not important
- C. A waste of time
- D. Essential to nursing care
Correct Answer: D
Rationale: The correct answer is D: Essential to nursing care. Attending a continuing education class on advanced technology in health care is essential for nurses to stay updated with the latest advancements, improve patient care, and enhance their clinical skills. It helps nurses deliver high-quality care, adapt to changes in healthcare practices, and improve patient outcomes. The other choices are incorrect because continuing education benefits all healthcare professionals, not just nurse managers. It is not unimportant or a waste of time, as it directly impacts the quality of nursing care provided.