NCLEX Trainer Test 8 Related

Review NCLEX Trainer Test 8 related questions and content

The nurse answers the psychiatric unit's desk phone. The caller identifies himself as the husband of a patient and inquires about her condition.

Which of the following responses by the nurse is MOST appropriate?

  • A. I may not deny or confirm any patient's presence in this hospital.'
  • B. Patients are not allowed to use this phone. Please call the patient's phone number directly.'
  • C. I cannot give information over the phone. If you come in we can discuss her condition.'
  • D. I will have to ask her if she wishes for me to give out that information.'
Correct Answer: B

Rationale: Strategy: All answers are implementations. Determine the outcome of each answer choice. Is it desired? (1) confidentiality prohibits a professional from discussing information about the patient (2) correct-psychiatric patient retains civil rights to communicate with outside world and have reasonable access to telephones (3) breaks confidentiality (4) patient able to speak for herself