Nokea
Which organization is the largest union in the United States representing registered nurses?
- A. American Nurses Association
- B. United American Nurses
- C. National Nurses United
- D. National Labor Relations Board
Correct Answer: C
Rationale: The correct answer is C: National Nurses United. This organization is the largest union in the US representing registered nurses, with over 150,000 members. They advocate for patient care, nurses' rights, and healthcare reform. The American Nurses Association (A) is a professional organization, not a union. United American Nurses (B) is a part of the American Nurses Association. The National Labor Relations Board (D) is a government agency overseeing labor relations, not a union representing nurses. Therefore, C is the correct choice.
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Which skill helps a nurse leader manage emotional staff conflicts?
- A. Policy enforcement
- B. Empathy
- C. Quick judgment
- D. Delegation
Correct Answer: B
Rationale: The correct answer is B: Empathy. Empathy is crucial for a nurse leader to understand and address the emotions underlying staff conflicts. By showing empathy, the leader can connect with their staff, build trust, and facilitate effective communication and conflict resolution. Policy enforcement (A) may be necessary but does not address the emotional aspects of conflicts. Quick judgment (C) can lead to hasty decisions without considering the emotions involved. Delegation (D) is important but does not directly address emotional staff conflicts.
Two customers are involved in a dispute about the use of facilities. What strategy should a security operative use to deal with this situation
- A. Distraction
- B. Delegating responsibility
- C. Compensation
- D. Seeking resolution
Correct Answer: D
Rationale: The correct answer is D: Seeking resolution. In a dispute, the security operative should aim to resolve the conflict peacefully and efficiently. Step-by-step rationale: 1) Identify the root cause of the dispute. 2) Listen to both customers' perspectives. 3) Mediate a discussion to find a mutually acceptable solution. Summary: A: Distraction is inappropriate as it avoids addressing the issue. B: Delegating responsibility may not resolve the conflict directly. C: Compensation may not address the underlying problem.
The experience of conflict can sometimes clarify communication.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Step-by-step rationale:
1. Conflict often arises from miscommunication or misunderstandings.
2. Resolving conflict requires effective communication to understand perspectives.
3. Through conflict resolution, parties clarify their needs, concerns, and expectations.
4. Clear communication helps establish common ground and find solutions.
5. Therefore, the experience of conflict can indeed clarify communication.
Summary:
Choice A is correct because conflict can lead to improved communication clarity. Choice B is incorrect as conflict resolution often involves enhancing communication. Choices C and D are left blank as they are not applicable to this question.
A nurse manager delays intervening in a staff dispute. This is appropriate if:
- A. Patient care is compromised
- B. The conflict is escalating rapidly
- C. It motivates self-resolution
- D. The manager lacks time to address it
Correct Answer: C
Rationale: The correct answer is C because allowing staff to self-resolve conflicts promotes autonomy and fosters a sense of accountability among team members. By delaying intervention, the nurse manager gives the staff the opportunity to address the issue themselves, which can lead to a more sustainable resolution. This approach also encourages communication skills and conflict management within the team. Choices A, B, and D are incorrect because patient care should never be compromised, conflicts escalating rapidly should be addressed promptly to prevent further issues, and lack of time is not a valid reason to delay addressing a staff dispute as it can lead to worsening of the situation.
When experiencing conflict you can always build better relationships by learning to compromise on the issues.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Step 1: Compromise may not address underlying issues causing conflict.
Step 2: Compromise can lead to resentment or dissatisfaction from one party.
Step 3: True resolution may require deeper understanding and communication.
Step 4: Building better relationships involves addressing root causes of conflict.
Summary: Compromising on issues alone may not lead to sustainable relationship improvements.