Nokea
Which skill helps a nurse leader manage emotional staff conflicts?
- A. Policy enforcement
- B. Empathy
- C. Quick judgment
- D. Delegation
Correct Answer: B
Rationale: The correct answer is B: Empathy. Empathy is crucial for a nurse leader to understand and address the emotions underlying staff conflicts. By showing empathy, the leader can connect with their staff, build trust, and facilitate effective communication and conflict resolution. Policy enforcement (A) may be necessary but does not address the emotional aspects of conflicts. Quick judgment (C) can lead to hasty decisions without considering the emotions involved. Delegation (D) is important but does not directly address emotional staff conflicts.
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Which conflict style is best when time is critical?
- A. Collaborating
- B. Competing
- C. Forcing
- D. Avoiding
Correct Answer: C
Rationale: The correct answer is C: Forcing. When time is critical, using a forcing conflict style is most effective as it involves asserting your position and making quick decisions to resolve the conflict promptly. This approach helps cut through unnecessary discussions and reach a solution efficiently.
A: Collaborating involves seeking a win-win solution through open communication and mutual understanding, which may take more time.
B: Competing focuses on achieving one's goals at the expense of others, potentially leading to prolonged conflicts.
D: Avoiding avoids conflict altogether, which may not be suitable when time is of the essence.
When people treat disagreement as a problem that needs to be solved, this conflict management style is known as
- A. accommodating
- B. withdrawal
- C. compromising
- D. collaborating
Correct Answer: D
Rationale: The correct answer is D: collaborating. Collaborating involves treating disagreement as a mutual problem-solving opportunity, where both parties work together to find a win-win solution. This style fosters open communication, active listening, and a focus on finding a solution that benefits all involved. In contrast, A (accommodating) involves prioritizing the other party's needs over your own, B (withdrawal) is avoiding or ignoring the conflict, and C (compromising) is reaching a middle ground without fully addressing the underlying issues. Collaborating is the most effective conflict management style as it promotes understanding, creativity, and long-term relationship building.
A nurse is interested in working in a large trauma center that is unionized but does not want to join the union or pay fees. The nurse is not required to join or pay fees to the union based on which law?
- A. National Labor Relations Act
- B. Right-to-work law
- C. National Labor Relations Act
- D. Taft-Hartley Act
Correct Answer: B
Rationale: The correct answer is B: Right-to-work law. The right-to-work law prohibits mandatory union membership or payment of union fees as a condition of employment. This law protects employees who do not wish to join or financially support a union. The other choices, A (National Labor Relations Act) and C (National Labor Relations Act), do not specifically address the issue of mandatory union membership or fees. Choice D (Taft-Hartley Act) also does not provide the specific protection for employees who choose not to join or pay fees to a union. Therefore, the correct answer is B as it directly addresses the nurse's situation in the scenario provided.
Which strategy helps prevent conflict escalation in a busy unit?
- A. Clear communication
- B. Increased workloads
- C. Avoiding staff input
- D. Unilateral decisions
Correct Answer: A
Rationale: The correct answer is A: Clear communication. Clear communication helps prevent conflict escalation by ensuring everyone is informed, understanding expectations, and resolving misunderstandings promptly. It encourages open dialogue, collaboration, and mutual respect among team members. Increased workloads (B) can lead to stress and tensions, causing conflicts to escalate. Avoiding staff input (C) may result in feelings of disengagement and resentment, leading to conflict. Unilateral decisions (D) can create a lack of transparency and trust, escalating conflicts due to perceived unfairness.
A nurse manager overhears gossip about a coworker's performance. To prevent escalation, the manager should:
- A. Confront the gossipers publicly
- B. Investigate discreetly and address privately
- C. Join the gossip to gather information
- D. Ignore it as harmless chatter
Correct Answer: B
Rationale: The correct answer is B because investigating discreetly and addressing privately allows the manager to gather accurate information, address any concerns, and maintain professionalism. Confronting gossipers publicly can escalate the situation and damage relationships. Joining the gossip is unethical and unprofessional. Ignoring it can lead to potential issues being left unaddressed. Overall, option B promotes effective conflict resolution and maintains a positive work environment.