Adult Health 1 Exam 1 Related

Review Adult Health 1 Exam 1 related questions and content

A client's daughter phones the charge nurse to report that the night nurse did not provide good care for her mother. What response should the nurse make?

  • A. Explain that all staff are doing their best
  • B. Ask for a description of what happened during the night
  • C. Tell the daughter to talk to the unit's nurse manager
  • D. Reassure the daughter that the mother will get better care
Correct Answer: B

Rationale: The correct response for the nurse in this situation is to ask for a description of what happened during the night. This allows the nurse to gather specific information about the care provided and address the complaint appropriately. Choice A is incorrect because dismissing the concern by stating that all staff are doing their best does not address the specific complaint. Choice C is not the best immediate response as the charge nurse should first gather information before escalating the issue to the nurse manager. Choice D is incorrect as it focuses on reassurance without addressing the reported issue.