NCLEX PN Test Related

Review NCLEX PN Test related questions and content

A health care provider is screaming at the nurse in the hallway. 'Why didn't you get that surgery scheduled sooner?' What is the best response by the nurse?

  • A. I am so sorry; I will get this fixed and schedule the surgery immediately
  • B. I am uncomfortable with your tone, please excuse me while I locate my supervisor
  • C. I delegated this task to the unlicensed assistive personnel: please follow up with them.
  • D. I think you are overreacting, you should have specified the day and time
Correct Answer: B

Rationale: Responding calmly and redirecting to a supervisor de-escalates the situation professionally while addressing the inappropriate tone. Accusing the provider of overreacting is confrontational and unprofessional.