ATI Leadership Practice B Related

Review ATI Leadership Practice B related questions and content

A nurse manager who tells the staff to 'come to me with any problem' but then keeps the office door closed is using what type of communication?

  • A. Intrasender conflict
  • B. Diagonal communication
  • C. Metacommunication
  • D. Upward communication
Correct Answer: A

Rationale: The correct answer is A: Intrasender conflict. This is when the message sent conflicts with the nonverbal cues. In this scenario, the nurse manager's verbal message of being approachable conflicts with the nonverbal cue of keeping the office door closed. This creates confusion for the staff, leading to intrasender conflict.
B: Diagonal communication refers to communication between individuals at different levels or departments.
C: Metacommunication involves the underlying message or context of the communication.
D: Upward communication is when employees communicate with their superiors.
In this case, the closed door contradicts the verbal message, indicating intrasender conflict.