Adult Health Nursing Test Bank Related

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A patient expresses distrust in the healthcare system due to previous negative experiences. What is the nurse's best approach to rebuild trust?

  • A. Dismiss the patient's concerns and assure them that the healthcare team is trustworthy.
  • B. Listen actively to the patient's concerns, acknowledge their past experiences, and work to rebuild trust through transparency and reliability.
  • C. Ignore the patient's distrust and proceed with providing care.
  • D. Tell the patient that their distrust is unfounded and they should trust the healthcare system.
Correct Answer: B

Rationale: The correct answer is B because actively listening, acknowledging the patient's concerns, and working towards rebuilding trust through transparency and reliability are essential steps in addressing distrust. By validating the patient's experiences and actively involving them in the process, the nurse can foster a supportive and trusting relationship.

Choice A is incorrect because dismissing the patient's concerns can further damage trust and undermine the patient's feelings. Choice C is incorrect as ignoring the distrust can lead to a breakdown in communication and trust. Choice D is incorrect because telling the patient to trust the healthcare system without addressing their concerns is dismissive and unhelpful.