Nokea
An assertive behavior style includes:
- A. standing up for one's own self.
- B. putting one's own needs, rights, and feelings before others.
- C. showing respect for others.
- D. acting in a consistent manner that enhances self-worth.
Correct Answer: A,C,D
Rationale: Assertive behavior involves advocating for oneself (A), respecting others (C), and acting in ways that promote self-worth (D). Putting one's needs above others (B) describes aggressive, not assertive, behavior.
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Active listening involves:
- A. looking at a chart while the patient is speaking.
- B. pausing before speaking.
- C. checking your watch often during conversation.
- D. nodding your head in agreement.
Correct Answer: B,D
Rationale: Active listening requires full attention to the speaker, which includes pausing to process and respond thoughtfully (B) and using nonverbal cues like nodding to show engagement (D). Looking at a chart (A) or checking a watch (C) indicates distraction and is not part of active listening.
Open-ended questions are good types of questions to use in what situations?
- A. Introducing broad topics during an interview
- B. Beginning an interview
- C. Changing topics in an interview
- D. Asking a patient about his or her feelings
Correct Answer: A,B,C,D
Rationale: Open-ended questions encourage detailed responses and are useful for introducing topics, starting interviews, transitioning between topics, and exploring feelings, as they allow patients to express themselves fully.
An example of nonverbal communication that is congruent to the verbal statement by the patient 'I'm having a lot of back pain' would be:
- A. smiling.
- B. reading a magazine.
- C. looking up at the ceiling.
- D. grimacing and rubbing his back.
Correct Answer: D
Rationale: Grimacing and rubbing the back are nonverbal cues that align with the verbal statement of experiencing back pain, as they visibly demonstrate discomfort.
What is the term that indicates that a message was communicated as intended?
- A. Sending
- B. Receiving
- C. Comprehending
- D. Shared meaning
Correct Answer: D
Rationale: Shared meaning refers to the mutual understanding between the sender and receiver that the intended message was accurately conveyed and interpreted.
You promote trust with a patient by:
- A. allowing family members to visit whenever they want.
- B. keeping medical information confidential.
- C. talking with her at length about her life.
- D. being sure to carry through when you say you will do something.
Correct Answer: B,D
Rationale: Trust is built by maintaining confidentiality (B) and following through on promises (D), as these demonstrate reliability and respect for the patient's privacy.