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During an evening shift on a medical unit, the only nurse on the unit is busy with an unstable client. The unit clerk, who is also both a certified medication aide and an unlicensed assistive personnel (UAP), reports to the nurse that a healthcare provider is on the telephone and wishes to prescribe an as needed (PRN) dose of an oral over-the-counter laxative for a client who is constipated. Which instruction should the nurse provide the unit clerk?

  • A. Remain with this client and monitor the vital signs while the nurse takes the call.
  • B. Ask the healthcare provider to remain on 'hold' until the nurse can confirm the prescription.
  • C. Be sure to write down what is prescribed and then repeat it back to the healthcare provider.
  • D. Tell the healthcare provider the nurse will return the phone call as soon as possible.
Correct Answer: D

Rationale: The unit clerk cannot take verbal orders; instructing the provider to be called back ensures the nurse handles the prescription directly. Monitoring vitals, holding the call, or writing orders are inappropriate for the clerk's role.