Nokea
Nonverbal messages in communication, including body language and environmental factors, are called ___________.
- A. lateral communication
- B. upward communication
- C. metacommunications
- D. downward communication
Correct Answer: C
Rationale: The correct answer is C: metacommunications. Nonverbal messages in communication, such as body language and environmental factors, are referred to as metacommunications because they convey additional meaning beyond the verbal message. This term encompasses the subtle cues and signals that influence the interpretation of the message. Lateral communication (A) refers to communication between individuals or groups at the same hierarchical level, not specifically related to nonverbal cues. Upward communication (B) involves communication from lower levels to higher levels in an organization. Downward communication (D) refers to communication from higher levels to lower levels. These choices are incorrect as they do not specifically address the role of nonverbal cues in communication.
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What is the main goal of a nursing quality improvement (QI) program?
- A. To enhance patient safety
- B. To reduce healthcare costs
- C. To ensure regulatory compliance
- D. To maintain high patient satisfaction
Correct Answer: A
Rationale: The correct answer is A: To enhance patient safety. The main goal of a nursing quality improvement program is to improve the quality of care provided to patients, ultimately leading to better patient outcomes and safety. By implementing strategies to enhance patient safety, such as reducing medical errors and improving communication among healthcare team members, the overall quality of care is improved.
Choice B (To reduce healthcare costs) is incorrect because while cost-efficiency may be a secondary benefit of a QI program, it is not the primary goal. Choice C (To ensure regulatory compliance) is also incorrect as regulatory compliance is important but not the main focus of a QI program. Choice D (To maintain high patient satisfaction) is not the main goal of a QI program as patient satisfaction alone does not guarantee improved patient safety or outcomes.
A nurse is caring for a client who is postoperative. When the nurse prepares to change the client's dressing, they say, 'Every time you change my bandage, it hurts so much.' Which of the following interventions is the nurse's priority action?
- A. Encourage the client to relax and take deep breaths during the dressing change
- B. Educate the client about the importance of the dressing change to prevent infection
- C. Administer pain medication 45 minutes before changing the client's dressing
- D. Assist the client to a comfortable position for the dressing change
Correct Answer: C
Rationale: The correct answer is C: Administer pain medication 45 minutes before changing the client's dressing. This is the priority action because it directly addresses the client's pain during the dressing change, ensuring their comfort and adherence to the procedure. Administering pain medication in advance allows time for it to take effect, minimizing the discomfort experienced by the client. Encouraging relaxation techniques (A) and educating about the importance of dressing change (B) are important but secondary to addressing the immediate pain issue. Assisting the client to a comfortable position (D) is helpful but does not directly alleviate the pain like pain medication does.
Within the fast-paced, changing healthcare environment, job satisfaction will influence your success. What other characteristic is an asset?
- A. Being friendly
- B. Humility
- C. Ability to anticipate consequences
- D. Flexibility
Correct Answer: D
Rationale: The correct answer is D: Flexibility. In a fast-paced healthcare environment, being flexible is crucial to adapt to changes quickly. It allows you to navigate uncertainties, respond to new challenges, and adjust your approach as needed. Being friendly (A) is important but not as critical as flexibility. Humility (B) is valuable but may not directly impact success in a dynamic environment. While the ability to anticipate consequences (C) is beneficial, it does not provide the same level of adaptability and versatility as flexibility does in a rapidly changing healthcare setting.
When looking at the issue surrounding absenteeism, an innovative approach would be:
- A. Rewarding those who do not use days.
- B. Substituting personal days.
- C. Termination.
- D. Disciplinary actions.
Correct Answer: B
Rationale: The correct answer is B: Substituting personal days. This approach addresses absenteeism by allowing employees to use personal days instead of sick days, promoting honesty and reducing misuse. Rewarding non-absent employees (A) may not address underlying causes of absenteeism. Termination (C) is extreme and counterproductive. Disciplinary actions (D) may create a negative work environment. Substituting personal days encourages responsible time management and positive behavior.
An RN cared for a state senator during the day shift. Later that day he was having dinner with friends when the news mentioned the senator had been hospitalized. The RN’s friends asked if he knew what was wrong with the senator. Which ethical principle should the RN consider when replying?
- A. Fidelity
- B. Confidentiality
- C. Veracity
- D. Accountability
Correct Answer: B
Rationale: The correct answer is B: Confidentiality. The RN should consider confidentiality when replying to his friends about the senator's condition. By maintaining confidentiality, the RN upholds the trust and privacy of the senator's medical information. Sharing such information breaches the ethical duty to protect patient privacy.
A: Fidelity pertains to being faithful and loyal to one's commitments, not directly related to this situation.
C: Veracity refers to truthfulness and honesty, but in this case, maintaining confidentiality takes precedence over disclosing the truth to friends.
D: Accountability involves taking responsibility for one's actions, which is not the primary ethical principle at play in this scenario.