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People will let you know how well you are communicating by giving you feedback.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Feedback is a critical part of communication, as it indicates how well the message is received and understood.
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When you communicate effectively and professionally, you are role modeling, too.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Effective and professional communication sets a positive example for others, serving as a role model.
When assigning tasks to a team, you should explain how one task relates to another even if two different people are doing the tasks separately. This is called 'job rationale.'
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Explaining job rationale helps team members understand the purpose and interconnectedness of tasks, enhancing teamwork.
Acceptable, polite communication styles between professionals and their patients vary greatly among different cultures. Acceptable styles also vary within cultures. When approaching a patient from a cultural background other than your own, you should
- A. maintain distance and avoid direct eye contact to be on the safe side.
- B. observe how the family interacts and take your cues from that.
- C. ask another professional from that cultural background for advice, if possible.
- D. find out information about that culture from a different source, such as a pertinent Web site or text.
Correct Answer: B,C,D
Rationale: Observing family interactions, consulting a professional from the same cultural background, and researching the culture provide insights into appropriate communication styles, ensuring culturally sensitive care.
It is not important for the shift report to be standardized in a facility, but it is important that the nurses coming on duty have plenty of time to ask questions.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Standardized shift reports ensure consistency and completeness, while still allowing time for questions.
You ask an LPN on your team to interview a patient being admitted for surgery. You walk by the room and observe that the nurse is seated on the chair while the patient is seated on the bed. She is leaning forward slightly. By her body position you would conclude that
- A. she is conducting the interview in an appropriate manner.
- B. she is too casual and should not be sitting.
- C. Both of the above
- D. None of the above
Correct Answer: A
Rationale: Leaning forward and being seated at the patient's level demonstrates engagement and attentiveness, which are appropriate for conducting an interview.