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As a team leader, you have a responsibility to tell the people you supervise about your facility's policies and procedures.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Team leaders are responsible for ensuring their team is aware of and follows facility policies and procedures.
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What is the reason for positioning the screen in this manner?
- A. To protect patient privacy and comply with HIPAA.
- B. To make it easier for the nurse to type.
- C. To allow the patient to verify the information.
- D. To reduce distractions during the conversation.
Correct Answer: A
Rationale: Positioning the screen away from the patient ensures confidentiality of sensitive health information, aligning with HIPAA requirements.
Using the DESC communication method as a guide, explain why describing the behavior is important as the first step.
- A. Describing the behavior sets a clear, objective foundation for the conversation, avoiding assumptions.
- B. Describing the behavior ensures the other party feels blamed, prompting a defensive response.
- C. Describing the behavior allows the speaker to vent frustrations immediately.
- D. Describing the behavior is a formality and not critical to the conversation.
Correct Answer: A
Rationale: Describing the behavior objectively establishes a factual basis for discussion, promoting clarity and reducing defensiveness.
Interpreting information is not a part of communication but is a part of listening.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Interpreting information is a key component of communication, not limited to listening. It involves understanding both verbal and nonverbal messages.
In the DESC method, the E stands for 'Explain.' What needs to be explained and why?
- A. Explain the impact of the behavior on the situation or others to clarify its significance.
- B. Explain the desired outcome to set expectations.
- C. Explain personal feelings to build empathy.
- D. Explain the solution to resolve the issue immediately.
Correct Answer: A
Rationale: Explaining the impact of the behavior helps the other party understand why the issue matters, fostering constructive dialogue.
How can you communicate in an urgent situation?
- A. Use the SBAR communication format, which, if followed, will cover all aspects of communicating in a crisis.
- B. Use the SBAR format, allow your voice to reflect the urgency of the situation, and make sure your movements are purposeful and focused.
- C. Allow your voice to reflect the urgency of the situation, make sure your movements are purposeful and focused, and inform others of what you think is wrong.
- D. Allow your voice to reflect the urgency of the situation, make sure your movements are purposeful and focused, and let the most senior person in the room do the communicating.
Correct Answer: B,C
Rationale: Using the SBAR format ensures clear, structured communication, while purposeful movements and an urgent tone convey the situation's seriousness without deferring to seniority.