Nokea
Nonverbal language can be expressive. As a nurse and a human being, you may experience negative feelings toward a patient, even though you try to overcome it, and you can strongly convey this negativity by your attitude. Which of the following is the best course of action for you should you find you have negative feelings toward a patient?
- A. Ask to be reassigned.
- B. Maintain a greater distance between you and the patient, which will provide a buffer for your feelings.
- C. Be aware of the attitude you display by exhibiting open, focused, nonverbal communication.
- D. Communicate your feelings to the patient in a nonjudgmental manner.
Correct Answer: C
Rationale: Being aware of and managing your nonverbal communication ensures professionalism and prevents negative feelings from affecting patient care.
You may also like to solve these questions
Downward communication is communication with people you supervise.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Downward communication refers to communication from a higher level to those supervised, such as a manager to staff.
I'm going to change Mrs. G's dressing; I see you didn't get to it. Did you get busy?'
- A. Assertive
- B. Avoidant
- C. Aggressive
- D. None of the above
Correct Answer: A
Rationale: This statement is assertive, addressing the issue while opening a dialogue to understand the situation without being confrontational.
When assigning tasks to a team, you should explain how one task relates to another even if two different people are doing the tasks separately. This is called 'job rationale.'
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Explaining job rationale helps team members understand the purpose and interconnectedness of tasks, enhancing teamwork.
I want to talk with you about Mrs. G's dressing change. It was supposed to have been changed 2 hours ago.'
- A. Assertive
- B. Avoidant
- C. Aggressive
- D. None of the above
Correct Answer: A
Rationale: This statement is assertive, directly addressing the issue in a clear, respectful manner without blame.
Acceptable, polite communication styles between professionals and their patients vary greatly among different cultures. Acceptable styles also vary within cultures. When approaching a patient from a cultural background other than your own, you should
- A. maintain distance and avoid direct eye contact to be on the safe side.
- B. observe how the family interacts and take your cues from that.
- C. ask another professional from that cultural background for advice, if possible.
- D. find out information about that culture from a different source, such as a pertinent Web site or text.
Correct Answer: B,C,D
Rationale: Observing family interactions, consulting a professional from the same cultural background, and researching the culture provide insights into appropriate communication styles, ensuring culturally sensitive care.