Nokea
You work the day shift. A nurse on the evening shift, one whom you frequently report off to, is often 20 minutes late. She says it isn't her fault because she leaves in time for work but the parking lot is so full when she arrives that she has to wait for a space to open up. Which of the following statements on your part reflects a good approach to resolving this conflict?
- A. I have to be home on time for my kids. If you're late, I get nervous and worried.'
- B. You have to allow more time for parking. You make me late getting home for my kids and that is really wrong.'
- C. Think about how you would feel if the night shift was late most of the time.'
- D. I've put up with this for a long time now. I'm going to speak with the nurse manager about this.'
Correct Answer: A
Rationale: This statement uses 'I' language to express the impact of the lateness without blaming, promoting a collaborative approach to resolving the conflict.
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The language used during communication has a significant impact on how that communication is received. Which of the following statements can be used as a guide for communicating a plan of care to your teenage patient and her family?
- A. Speak to all of them as mature adults.
- B. Speak to the teenager in common, widely acceptable slang terms to put her at ease.
- C. Use the correct medical terminology when describing the plan to all of them.
- D. Use common, everyday language to describe the plan.
Correct Answer: D
Rationale: Using common, everyday language ensures clarity and understanding for both the teenager and her family, avoiding confusion from medical jargon or inappropriate slang.
Downward communication is communication with people you supervise.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Downward communication refers to communication from a higher level to those supervised, such as a manager to staff.
When assigning tasks to a team, you should explain how one task relates to another even if two different people are doing the tasks separately. This is called 'job rationale.'
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Explaining job rationale helps team members understand the purpose and interconnectedness of tasks, enhancing teamwork.
Communication between two people is called one-sided communication because one side gives communication and the other side receives the communication.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Communication is a two-way process involving the exchange of information, not one-sided. The statement inaccurately describes communication.
Acceptable, polite communication styles between professionals and their patients vary greatly among different cultures. Acceptable styles also vary within cultures. When approaching a patient from a cultural background other than your own, you should
- A. maintain distance and avoid direct eye contact to be on the safe side.
- B. observe how the family interacts and take your cues from that.
- C. ask another professional from that cultural background for advice, if possible.
- D. find out information about that culture from a different source, such as a pertinent Web site or text.
Correct Answer: B,C,D
Rationale: Observing family interactions, consulting a professional from the same cultural background, and researching the culture provide insights into appropriate communication styles, ensuring culturally sensitive care.