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How should you position the computer screen when you are obtaining information from the patient that must be entered into the electronic health record?
- A. Position the screen so both you and the patient can see it.
- B. Position the screen away from the patient to protect privacy.
- C. Position the screen at an angle to avoid eye contact.
- D. Position the screen behind you to focus on the patient.
Correct Answer: B
Rationale: Positioning the screen away from the patient protects their privacy and complies with HIPAA regulations.
You may also like to solve these questions
Downward communication is communication with people you supervise.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Downward communication refers to communication from a higher level to those supervised, such as a manager to staff.
When you communicate effectively and professionally, you are role modeling, too.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Effective and professional communication sets a positive example for others, serving as a role model.
You are helping bathe a 27-year-old female patient who has had back surgery. Of the following, which is the best way to communicate your respect for the fact that you are 'invading' her personal space?
- A. Pull the curtains so no one can see you or the patient while you help with her bath.
- B. Pull the curtains, give her a dry towel, and tell her she can use it to 'cover up.'
- C. Pull the curtains and ask her how you can help her.
- D. Pull the curtains and tell her to wash her face and hands, then you will wash her back, and then she can 'finish.'
Correct Answer: B,C
Rationale: Pulling the curtains ensures privacy, and offering a towel to cover up respects her dignity. Asking how you can help involves her in the process, further showing respect.
Communication between two people is called one-sided communication because one side gives communication and the other side receives the communication.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Communication is a two-way process involving the exchange of information, not one-sided. The statement inaccurately describes communication.
The C step of the DESC method is optional, depending on the circumstances. Explain what the C step is and why it may be needed.
- A. The C step involves stating consequences to emphasize accountability if the behavior continues.
- B. The C step involves apologizing to maintain rapport.
- C. The C step involves clarifying the behavior again.
- D. The C step involves suggesting alternative behaviors.
Correct Answer: A
Rationale: The C step (consequences) may be needed to underscore the importance of changing the behavior, particularly in serious or repeated issues.