Nokea
Active listening is
- A. hearing what the patient has to say and then providing direction or advice.
- B. hearing what the patient has to say and then expressing your feelings about the content.
- C. hearing what the patient has to say, being attentive to nonverbal messages, and providing feedback.
- D. hearing what the patient has to say, being attentive to nonverbal messages, and providing an interpretation to the patient.
Correct Answer: C
Rationale: Active listening involves fully hearing the patient, observing nonverbal cues, and providing feedback to ensure understanding, rather than directing, expressing personal feelings, or interpreting.
You may also like to solve these questions
Shared meaning refers to two people deciding what another person meant.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Shared meaning occurs when both parties in a communication understand the message in the same way, not deciding what another person meant.
I want to talk with you about Mrs. G's dressing change. It was supposed to have been changed 2 hours ago.'
- A. Assertive
- B. Avoidant
- C. Aggressive
- D. None of the above
Correct Answer: A
Rationale: This statement is assertive, directly addressing the issue in a clear, respectful manner without blame.
You work the day shift. A nurse on the evening shift, one whom you frequently report off to, is often 20 minutes late. She says it isn't her fault because she leaves in time for work but the parking lot is so full when she arrives that she has to wait for a space to open up. Which of the following statements on your part reflects a good approach to resolving this conflict?
- A. I have to be home on time for my kids. If you're late, I get nervous and worried.'
- B. You have to allow more time for parking. You make me late getting home for my kids and that is really wrong.'
- C. Think about how you would feel if the night shift was late most of the time.'
- D. I've put up with this for a long time now. I'm going to speak with the nurse manager about this.'
Correct Answer: A
Rationale: This statement uses 'I' language to express the impact of the lateness without blaming, promoting a collaborative approach to resolving the conflict.
Interpreting information is not a part of communication but is a part of listening.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Interpreting information is a key component of communication, not limited to listening. It involves understanding both verbal and nonverbal messages.
Which of the following are barriers to communication?
- A. Using clich?©s
- B. Asking personal, probing questions
- C. Being frank about disapproval
- D. Standing over a seated person
Correct Answer: A,B,C,D
Rationale: These actions can create discomfort, defensiveness, or misunderstanding, hindering effective communication.