Nokea
The language used during communication has a significant impact on how that communication is received. Which of the following statements can be used as a guide for communicating a plan of care to your teenage patient and her family?
- A. Speak to all of them as mature adults.
- B. Speak to the teenager in common, widely acceptable slang terms to put her at ease.
- C. Use the correct medical terminology when describing the plan to all of them.
- D. Use common, everyday language to describe the plan.
Correct Answer: D
Rationale: Using common, everyday language ensures clarity and understanding for both the teenager and her family, avoiding confusion from medical jargon or inappropriate slang.
You may also like to solve these questions
Downward communication is communication with people you supervise.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Downward communication refers to communication from a higher level to those supervised, such as a manager to staff.
Stating the desired outcome is the third step in the DESC communication method. Explain why you think this is important.
- A. It clarifies expectations and guides the conversation toward a solution.
- B. It ensures the other party feels pressured to comply.
- C. It allows the speaker to assert dominance.
- D. It is a formality and not essential.
Correct Answer: A
Rationale: Stating the desired outcome provides a clear goal for the conversation, promoting resolution and mutual understanding.
You need to understand that your work reflects on me.'
- A. Assertive
- B. Avoidant
- C. Aggressive
- D. None of the above
Correct Answer: C
Rationale: This statement is aggressive as it implies blame and focuses on personal impact rather than addressing the issue constructively.
Which of the following are barriers to communication?
- A. Using clich?©s
- B. Asking personal, probing questions
- C. Being frank about disapproval
- D. Standing over a seated person
Correct Answer: A,B,C,D
Rationale: These actions can create discomfort, defensiveness, or misunderstanding, hindering effective communication.
I want to talk with you about Mrs. G's dressing change. It was supposed to have been changed 2 hours ago.'
- A. Assertive
- B. Avoidant
- C. Aggressive
- D. None of the above
Correct Answer: A
Rationale: This statement is assertive, directly addressing the issue in a clear, respectful manner without blame.