Nokea
Stating the desired outcome is the third step in the DESC communication method. Explain why you think this is important.
- A. It clarifies expectations and guides the conversation toward a solution.
- B. It ensures the other party feels pressured to comply.
- C. It allows the speaker to assert dominance.
- D. It is a formality and not essential.
Correct Answer: A
Rationale: Stating the desired outcome provides a clear goal for the conversation, promoting resolution and mutual understanding.
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You work the day shift. A nurse on the evening shift, one whom you frequently report off to, is often 20 minutes late. She says it isn't her fault because she leaves in time for work but the parking lot is so full when she arrives that she has to wait for a space to open up. Which of the following statements on your part reflects a good approach to resolving this conflict?
- A. I have to be home on time for my kids. If you're late, I get nervous and worried.'
- B. You have to allow more time for parking. You make me late getting home for my kids and that is really wrong.'
- C. Think about how you would feel if the night shift was late most of the time.'
- D. I've put up with this for a long time now. I'm going to speak with the nurse manager about this.'
Correct Answer: A
Rationale: This statement uses 'I' language to express the impact of the lateness without blaming, promoting a collaborative approach to resolving the conflict.
You need to understand that your work reflects on me.'
- A. Assertive
- B. Avoidant
- C. Aggressive
- D. None of the above
Correct Answer: C
Rationale: This statement is aggressive as it implies blame and focuses on personal impact rather than addressing the issue constructively.
What is the reason for positioning the screen in this manner?
- A. To protect patient privacy and comply with HIPAA.
- B. To make it easier for the nurse to type.
- C. To allow the patient to verify the information.
- D. To reduce distractions during the conversation.
Correct Answer: A
Rationale: Positioning the screen away from the patient ensures confidentiality of sensitive health information, aligning with HIPAA requirements.
Shared meaning refers to two people deciding what another person meant.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Shared meaning occurs when both parties in a communication understand the message in the same way, not deciding what another person meant.
Which of the following are barriers to communication?
- A. Using clich?©s
- B. Asking personal, probing questions
- C. Being frank about disapproval
- D. Standing over a seated person
Correct Answer: A,B,C,D
Rationale: These actions can create discomfort, defensiveness, or misunderstanding, hindering effective communication.