Nokea
The nurse manager has two employees with a longstanding conflict that is affecting the group's productivity and cohesiveness. She decides to meet with the employees in private, bring the conflict out into the open, and attempt to resolve it through knowledge and reason. Which conflict management strategy did she employ?
Correct Answer: A
Rationale: The correct answer is A: Confrontation. In this scenario, the nurse manager directly addresses the conflict by meeting with the employees in private. Confrontation involves facing the conflict head-on, bringing it out into the open, and attempting to resolve it through open communication and discussion. By addressing the conflict directly, the nurse manager is using a proactive approach to resolve the issue.
Summary of other choices:
B: Suppression - This involves ignoring or avoiding the conflict, which is not what the nurse manager is doing in this scenario.
C: Collaboration - While collaboration involves working together to find a mutually beneficial solution, the nurse manager is taking a more direct approach by confronting the conflict.
D: Intervention - This typically involves a third party stepping in to mediate the conflict, which is not what is happening in this scenario.