Adult Health Med Surg Nursing Test Banks Related

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A patient expresses frustration with the healthcare system's inefficiencies. What is the nurse's best response?

  • A. Dismiss the patient's frustration and assure them that the system is functioning optimally.
  • B. Listen actively to the patient's concerns, acknowledge the challenges, and offer support.
  • C. Ignore the patient's frustration and proceed with providing care.
  • D. Tell the patient that their frustration is unwarranted and unnecessary.
Correct Answer: B

Rationale: The nurse's best response when a patient expresses frustration with the healthcare system's inefficiencies is to listen actively to the patient's concerns, acknowledge the challenges they are facing, and offer support. It is important for the nurse to validate the patient's feelings and demonstrate empathy, rather than dismissing or ignoring their frustrations. By offering support and showing understanding, the nurse can help the patient feel heard and valued, which is an essential aspect of providing patient-centered care. This approach can also help to strengthen the nurse-patient relationship and build trust, ultimately leading to better outcomes for the patient's overall healthcare experience.