Nokea
What is customer satisfaction primarily based on?
- A. Personal interactions with employees
- B. Access to modern, up-to-date facilities
- C. Availability of a wide menu selection
- D. Having to undergo fewer invasive procedures
Correct Answer: A
Rationale: Customer satisfaction is primarily based on personal interactions with employees because positive interactions create a sense of trust, empathy, and understanding. Customers value feeling valued and appreciated by staff, which directly impacts their overall experience. In contrast, access to modern facilities and wide menu selection may enhance satisfaction, but they are secondary factors. Having to undergo fewer invasive procedures is irrelevant in the context of customer satisfaction in most industries.
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A group of workers wish to seek union representation that would protect all workers in the agency, including unlicensed assistive personnel and non-nursing employees such as a nutritionist and dietary workers. The type of union being sought is the strongest collective group and is known by what term?
- A. A right-to-work bargaining organization
- B. An occupational union
- C. Industrial unionism
- D. Union shop
Correct Answer: C
Rationale: The correct answer is C: Industrial unionism. Industrial unionism represents all workers in a particular industry, regardless of their job roles. In this scenario, the workers seeking union representation include various non-nursing employees, making industrial unionism the most suitable option to protect all workers in the agency.
A: A right-to-work bargaining organization focuses on individual rights and does not necessarily represent all workers collectively.
B: An occupational union typically represents workers in a specific occupation or trade, not all workers in an industry.
D: A union shop requires all workers to join the union after a probationary period, which may not apply to all workers in this scenario.
What is the difference between mediation and binding arbitration based on the statement provided?
- A. Mediation is sanctioned by the National Labor Relations Board (NLRB) to formally discuss concerns with management and labor
- B. Mediation uses a trained person to facilitate negotiations without making a final decision
- C. Binding arbitration is a formal process where an arbitrator's decision is final and must be adhered to by both parties
- D. Binding arbitration requires both labor and management to engage in discussions to find the least harmful resolution
Correct Answer: C
Rationale: The correct answer is C because binding arbitration involves a formal process where an arbitrator's decision is final and binding on both parties. This means that both labor and management must adhere to the arbitrator's decision, making it a legally enforceable resolution.
Choice A is incorrect because mediation is not necessarily sanctioned by the NLRB; it is a voluntary process where a neutral mediator helps parties reach a mutually acceptable agreement.
Choice B is incorrect because mediation does not involve a final decision-maker; it focuses on facilitating negotiations and helping parties communicate and reach a resolution on their own terms.
Choice D is incorrect because binding arbitration does not require both parties to engage in discussions to find a resolution; instead, it involves the arbitrator making a final decision that both parties must accept.
A patient is admitted with pneumonia. My case manager refers to a plan of care that specifically identifies dates when supplemental oxygen should be discontinued, positive pressure ventilation with bronchodilators should be changed to self-administer inhalers, and antibiotics should be changed from intravenous to oral treatment, based on assessment findings. This plan of care is referred to by what term?
- A. patient classification system
- B. patient-centered plan of care
- C. diagnosis-related group
- D. clinical pathway
Correct Answer: D
Rationale: The correct answer is D: clinical pathway. A clinical pathway is a detailed plan of care that outlines specific interventions and timelines based on assessment findings. In this scenario, the plan includes specific dates for discontinuing supplemental oxygen, changing ventilation methods, and transitioning antibiotics. This structured approach ensures consistent and efficient care delivery.
A: Patient classification system categorizes patients based on their clinical needs, not specific care plans.
B: Patient-centered plan of care focuses on individual preferences and goals, not necessarily specific interventions and timelines.
C: Diagnosis-related group is a classification system for reimbursement based on diagnoses, not specific care plans.
In summary, the other choices are incorrect because they do not accurately describe a detailed plan of care with specific interventions and timelines like a clinical pathway does.
A healthcare provider is planning the discharge of a newborn who requires apnea monitoring at home. To which of the following community agencies should the healthcare provider anticipate referring the guardian of the newborn?
- A. Child Protective Services
- B. Public Health
- C. Home Health
- D. Women, Infants, and Children (WIC)
Correct Answer: C
Rationale: The correct answer is C: Home Health. The rationale is that Home Health agencies provide skilled nursing services for patients at home, including apnea monitoring for newborns. They can offer training to the guardian on how to use the equipment properly.
Incorrect choices:
A: Child Protective Services - This agency is not relevant for providing medical care or monitoring.
B: Public Health - While public health agencies may provide some services, they typically do not offer home monitoring equipment or training.
D: Women, Infants, and Children (WIC) - WIC provides supplemental nutrition, not medical monitoring services.
Medicaid, which is financed by what part of the government, is jointly funded by which two entities?
- A. State
- B. Federal
- C. County
- D. State and federal
Correct Answer: D
Rationale: The correct answer is D: State and federal. Medicaid is jointly funded by both state and federal governments. States administer the program but receive matching funds from the federal government. This dual funding structure allows for flexibility in program design and implementation while ensuring a baseline level of coverage across states. County funding (choice C) is not a primary source of Medicaid financing. While both state (choice A) and federal (choice B) governments contribute to funding Medicaid, the correct answer is D because it specifies the two entities that jointly fund the program.