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What is the reason for positioning the screen in this manner?
- A. To protect patient privacy and comply with HIPAA.
- B. To make it easier for the nurse to type.
- C. To allow the patient to verify the information.
- D. To reduce distractions during the conversation.
Correct Answer: A
Rationale: Positioning the screen away from the patient ensures confidentiality of sensitive health information, aligning with HIPAA requirements.
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Acceptable, polite communication styles between professionals and their patients vary greatly among different cultures. Acceptable styles also vary within cultures. When approaching a patient from a cultural background other than your own, you should
- A. maintain distance and avoid direct eye contact to be on the safe side.
- B. observe how the family interacts and take your cues from that.
- C. ask another professional from that cultural background for advice, if possible.
- D. find out information about that culture from a different source, such as a pertinent Web site or text.
Correct Answer: B,C,D
Rationale: Observing family interactions, consulting a professional from the same cultural background, and researching the culture provide insights into appropriate communication styles, ensuring culturally sensitive care.
Which of the following are barriers to communication?
- A. Using clich?©s
- B. Asking personal, probing questions
- C. Being frank about disapproval
- D. Standing over a seated person
Correct Answer: A,B,C,D
Rationale: These actions can create discomfort, defensiveness, or misunderstanding, hindering effective communication.
Downward communication is communication with people you supervise.
- A. TRUE
- B. FALSE
Correct Answer: A
Rationale: Downward communication refers to communication from a higher level to those supervised, such as a manager to staff.
It is not important for the shift report to be standardized in a facility, but it is important that the nurses coming on duty have plenty of time to ask questions.
- A. TRUE
- B. FALSE
Correct Answer: B
Rationale: Standardized shift reports ensure consistency and completeness, while still allowing time for questions.
In the DESC method, the E stands for 'Explain.' What needs to be explained and why?
- A. Explain the impact of the behavior on the situation or others to clarify its significance.
- B. Explain the desired outcome to set expectations.
- C. Explain personal feelings to build empathy.
- D. Explain the solution to resolve the issue immediately.
Correct Answer: A
Rationale: Explaining the impact of the behavior helps the other party understand why the issue matters, fostering constructive dialogue.