Adult Health Nursing First Chapter Quizlet Related

Review Adult Health Nursing First Chapter Quizlet related questions and content

A patient expresses dissatisfaction with the care received during their hospital stay. What is the nurse's best response?

  • A. Dismiss the patient's concerns and reassure them that the care provided was adequate.
  • B. Listen actively to the patient's concerns, apologize for any shortcomings, and offer to address the issues.
  • C. Ignore the patient's dissatisfaction and proceed with discharge procedures.
  • D. Tell the patient that their concerns are unfounded and unwarranted.
Correct Answer: B

Rationale: The best response for a nurse when a patient expresses dissatisfaction with the care they received during their hospital stay is to listen actively to the patient's concerns, apologize for any shortcomings, and offer to address the issues. It is crucial for healthcare providers to acknowledge the patient's perspective, validate their feelings, and work towards resolving any issues that may have contributed to their dissatisfaction. This approach demonstrates empathy, professionalism, and a commitment to patient-centered care, fostering trust and effective communication between the patient and the healthcare team. Dismissing the patient's concerns (option A), ignoring their dissatisfaction (option C), or telling them that their concerns are unfounded (option D) can further escalate the situation and lead to a breakdown in the patient-provider relationship.