Nokea
Which of the following is true of malpractice?
- A. Malpractice occurs when a professional shares information about a patient that could damage that patient’s reputation.
- B. Malpractice is a serious criminal offense.
- C. Malpractice is a minor criminal offense.
- D. Malpractice is a negligent act by an individual whose duties require specialized education.
Correct Answer: D
Rationale: The correct answer is D because malpractice is defined as a negligent act by an individual with specialized education. This involves a breach of duty owed to a patient, resulting in harm or injury. Choice A is incorrect as it refers to breach of confidentiality, not malpractice. Choice B and C are incorrect as malpractice is a civil offense, not a criminal offense. Malpractice is a serious issue as it can have significant consequences for patients and professionals.
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Your nurse manager talks with you once per week to determine how you are adjusting to your role as a new nurse. She asks if you feel that you are able to provide good care to your patients, whether you are becoming familiar with the electronic health record, and whether your preceptor is encouraging your independence. This manager is demonstrating:
- A. An intrusive style.
- B. An effort to understand if you are coping with the demands.
- C. An attempt to intimidate.
- D. An authoritarian style.
Correct Answer: B
Rationale: The correct answer is B because the nurse manager is showing genuine concern for the new nurse's well-being and professional development. By asking about the nurse's ability to provide care, familiarity with the EHR, and support from the preceptor, the manager is seeking to understand and support the nurse's adjustment to the new role. This approach fosters open communication and a supportive environment.
Incorrect Choices:
A: An intrusive style implies invading personal boundaries, which is not evident in the scenario.
C: Intimidation involves creating fear or anxiety, which is not reflected in the manager's behavior.
D: An authoritarian style is characterized by strict control and limited feedback, which contradicts the manager's supportive and open approach.
Which of the following indicators is viewed as important by the nurse manager in relation to a performance model?
- A. Patient outcomes
- B. Rapport with staff
- C. Daily job performance
- D. Flexibility
Correct Answer: A
Rationale: The correct answer is A: Patient outcomes. Nurse managers are responsible for overseeing the quality of care provided by their staff. Patient outcomes directly reflect the effectiveness of care delivery. Monitoring patient outcomes helps nurse managers identify areas for improvement, implement changes, and ensure high-quality care.
Rapport with staff (B) is important for team cohesion but may not directly impact performance model evaluation. Daily job performance (C) reflects individual staff performance, not the overall performance model. Flexibility (D) is a valuable trait but is not a specific indicator in relation to a performance model.
What are the advantages of using internal pools of nurses for staffing purposes?
- A. Familiarity with the hospital & Lower cost
- B. Centralization
- C. Staffing mix
- D. Staff satisfaction
Correct Answer: A
Rationale: The correct answer is A: Familiarity with the hospital & Lower cost. Internal pools of nurses are advantageous because they are already familiar with the hospital's policies, procedures, and workflow, reducing the need for extensive training. This familiarity can lead to increased efficiency and improved patient care. Additionally, utilizing internal nurses can be cost-effective as they are already on the hospital's payroll, reducing the need for external agency staff, which can be more expensive. Centralization (option B) and staffing mix (option C) are not directly related to the advantages of using internal pools of nurses. Staff satisfaction (option D) can be a potential benefit of internal pools, but it is not as directly linked to the advantages of familiarity and cost savings as option A.
In dealing with a conflict on a unit, the nurse manager decides to ask one of the staff nurses, who is not moving towards resolution, to transfer to another unit. What tactic has the manager implemented?
- A. Avoidance
- B. Withdrawal
- C. Suppression
- D. Competition
Correct Answer: C
Rationale: The correct answer is C: Suppression. The nurse manager chose to suppress the conflict by asking the staff nurse to transfer, avoiding direct confrontation. This tactic aims to remove the conflict from the unit without addressing the root cause. Avoidance (A) is not correct as the manager did take action. Withdrawal (B) implies the nurse manager removed themselves from the conflict, which is not the case. Competition (D) involves a win-lose approach, which is not evident in this scenario.
Which of the following best describes the concept of total quality management (TQM)?
- A. Top-down management
- B. Employee-centered approach
- C. Continuous improvement
- D. Quality control
Correct Answer: C
Rationale: The correct answer is C: Continuous improvement. Total Quality Management (TQM) focuses on constantly improving processes, products, and services to meet or exceed customer expectations. TQM involves all employees in identifying and solving problems, emphasizing continuous learning and innovation.
A: Top-down management is incorrect because TQM encourages involvement and empowerment of employees at all levels, not just top management.
B: Employee-centered approach is incorrect because while TQM values employees and their contributions, it is primarily focused on improving overall quality and processes, not solely centered on employees.
D: Quality control is incorrect because TQM goes beyond traditional quality control methods to encompass a holistic approach to quality management through continuous improvement efforts.