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Within the fast-paced, changing healthcare environment, job satisfaction will influence your success. What other characteristic is an asset?
- A. Being friendly
- B. Humility
- C. Ability to anticipate consequences
- D. Flexibility
Correct Answer: D
Rationale: The correct answer is D: Flexibility. In a fast-paced healthcare environment, being flexible is crucial to adapt to changes quickly. It allows you to navigate uncertainties, respond to new challenges, and adjust your approach as needed. Being friendly (A) is important but not as critical as flexibility. Humility (B) is valuable but may not directly impact success in a dynamic environment. While the ability to anticipate consequences (C) is beneficial, it does not provide the same level of adaptability and versatility as flexibility does in a rapidly changing healthcare setting.
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A manager has been given a deadline to complete an assignment by the end of the day. It will take every minute left of the afternoon to complete. Which interventions illustrate assertiveness to minimize interruptions in order to meet the deadline? (Select all that apply.)
- A. Allowing voicemail to answer all incoming calls or turning off email notification
- B. Delegating a discharge planning issue for a patient to one of the staff nurses
- C. Placing a 'Do Not Disturb for the Afternoon' sign on the office door
- D. All of the above
Correct Answer: D
Rationale: The correct answer is D because all the interventions mentioned demonstrate assertiveness in minimizing interruptions to meet the deadline.
A: Allowing voicemail or turning off email notifications shows assertiveness in managing communication.
B: Delegating tasks to staff nurses frees up the manager's time to focus on the assignment.
C: Placing a 'Do Not Disturb' sign sets clear boundaries to avoid interruptions.
In summary, each intervention in choice D actively addresses potential interruptions, allowing the manager to concentrate on completing the assignment within the deadline.
Nonverbal messages in communication, including body language and environmental factors, are called ___________.
- A. lateral communication
- B. upward communication
- C. metacommunications
- D. downward communication
Correct Answer: C
Rationale: The correct answer is C: metacommunications. Nonverbal messages in communication, such as body language and environmental factors, are referred to as metacommunications because they convey additional meaning beyond the verbal message. This term encompasses the subtle cues and signals that influence the interpretation of the message. Lateral communication (A) refers to communication between individuals or groups at the same hierarchical level, not specifically related to nonverbal cues. Upward communication (B) involves communication from lower levels to higher levels in an organization. Downward communication (D) refers to communication from higher levels to lower levels. These choices are incorrect as they do not specifically address the role of nonverbal cues in communication.
When looking at the issue surrounding absenteeism, an innovative approach would be:
- A. Rewarding those who do not use days.
- B. Substituting personal days.
- C. Termination.
- D. Disciplinary actions.
Correct Answer: B
Rationale: The correct answer is B: Substituting personal days. This approach addresses absenteeism by allowing employees to use personal days instead of sick days, promoting honesty and reducing misuse. Rewarding non-absent employees (A) may not address underlying causes of absenteeism. Termination (C) is extreme and counterproductive. Disciplinary actions (D) may create a negative work environment. Substituting personal days encourages responsible time management and positive behavior.
Which of the following is a trait that was found to be common among leaders in trait theory?
- A. Communication of duties assigned
- B. Adaptability and changing priorities
- C. Order giving and decision making for a group
- D. Communication of goal direction
Correct Answer: D
Rationale: The correct answer is D: Communication of goal direction. Trait theory suggests that effective leaders possess certain inherent traits, such as the ability to communicate clear goals and direction to their team. This trait is crucial as it helps align team members towards a common purpose, motivating and guiding them towards success. Option A, communication of duties assigned, is focused on tasks rather than overall goals. Option B, adaptability, and changing priorities are more related to situational leadership than inherent traits. Option C, order giving and decision making, is specific actions rather than a trait. Therefore, D is the most suitable trait among the choices provided.
A few weeks after an 82-year-old with a new diagnosis of type 2 diabetes has been placed on metformin (Glucophage) therapy and taught about appropriate diet and exercise, the home health nurse makes a visit. Which finding by the nurse is most important to discuss with the healthcare provider?
- A. Hemoglobin A1C level is 7.9%.
- B. Last eye exam was 18 months ago.
- C. Glomerular filtration rate is decreased.
- D. Patient has questions about the prescribed diet.
Correct Answer: C
Rationale: The correct answer is C: Glomerular filtration rate is decreased. This finding is most important to discuss because metformin can potentially worsen kidney function, especially in older adults. A decreased GFR could indicate renal impairment, making it necessary to reevaluate the medication regimen.
A: Hemoglobin A1C level is 7.9% - While this indicates poor diabetic control, it is not as urgent as addressing potential renal issues with metformin.
B: Last eye exam was 18 months ago - While regular eye exams are important for diabetic patients, it is not as critical as addressing renal function.
D: Patient has questions about the prescribed diet - While patient education is crucial, it is not as urgent as addressing potential renal complications.
In summary, the priority is to address the decreased GFR to ensure the patient's safety and well-being.