Nokea
How should physicians and office staff respond to patients who chronically miss appointments?
- A. Assume the patient does not want treatment and ask him/her to change doctors
- B. Bill the patient for the missed appointment when he/she is a 'no show'
- C. Speak directly to the patient about the missed appointments
- D. Accuse the patient of being insensitive and taking up valuable time
Correct Answer: C
Rationale: Direct communication addresses the issue respectfully, identifies barriers, and promotes adherence without judgment.
You may also like to solve these questions
The deficits in adaptive behaviour may be reflected in the three areas:
- A. Two
- B. Three
- C. Four
- D. One
Correct Answer: B
Rationale: Adaptive behavior deficits span 3 areas: conceptual, social, and practical skills.
he Montessori approach believes that teacher's role is
- A. Director
- B. Guide
- C. Instructor
- D. Controller
Correct Answer: B
Rationale: Montessori teachers act as guides, facilitating rather than directing learning.
Joe is very restless and is pacing a lot. The nurse says to Joe, 'If you don't sit down in the chair and be still, I'm going to put you in restraints!' With which of the following legal actions might the nurse be charged because of this nursing action?
- A. Defamation of character
- B. Battery
- C. Breach of confidentiality
- D. Assault
Correct Answer: D
Rationale: Threatening to use restraints if Joe does not comply constitutes a threat of harmful or offensive contact, which is legally defined as assault, aligning with option d.
PANAS stand for:
- A. Positive and Negative affect scale
- B. Positive and Negative affective scale
- C. Positive and Negative Assist scale
- D. None of these
Correct Answer: A
Rationale: PANAS (Watson & Clark, 1988) is the Positive and Negative Affect Scale.
The primary distinguishing characteristic of risk management when compared and contrasted to performance improvement is that risk management activities focus on:
- A. Historical data and performance improvement activities focus on current data.
- B. Current data and performance improvement activities focus on historical data.
- C. Decreasing financial liability and performance improvement activities focus on process improvements.
- D. Decreasing falls and performance improvement activities focus on process improvements.
Correct Answer: C
Rationale: Risk management emphasizes reducing liability.