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Which of the following is one of the positive benefits of conflict within an organization?
- A. Conflict leads to compromise on values and beliefs.
- B. Conflict leads to intergroup competition.
- C. Conflict helps people recognize differences and motivates people towards improved performance.
- D. Conflict always leads to a win-win resolution.
Correct Answer: C
Rationale: The correct answer is C because conflict can help individuals recognize differences and perspectives, leading to increased understanding and motivation for improved performance. Conflict can stimulate creativity and innovation, encouraging teams to consider different viewpoints and solutions. It does not always result in a win-win resolution (D) as conflicts can have winners and losers. Compromising on values and beliefs (A) is not a positive outcome of conflict, as it may undermine organizational integrity. Intergroup competition (B) may escalate conflicts and hinder collaboration.
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What is the primary responsibility of a nurse manager in a healthcare setting?
- A. To provide direct patient care
- B. To manage healthcare facilities
- C. To oversee administrative tasks
- D. To conduct clinical research
Correct Answer: C
Rationale: The primary responsibility of a nurse manager in a healthcare setting is to oversee administrative tasks (Choice C). This includes managing staff, scheduling, budgeting, ensuring regulatory compliance, and improving patient care quality. Providing direct patient care (Choice A) is typically the responsibility of bedside nurses. Managing healthcare facilities (Choice B) is usually handled by facility administrators. Conducting clinical research (Choice D) is more aligned with the role of a nurse researcher or clinical trials coordinator. Thus, the correct answer (Choice C) focuses on the core duties of a nurse manager in managing the operations and administrative aspects of a healthcare setting.
The staff nurse is caring for the client with total accountability and is in continual communication with the client, the family, the physicians, and other members of the health care team. This type of nursing delivery system is known as:
- A. Total patient care
- B. Qualified nurse case managers
- C. Established critical pathways
- D. Quality management system
Correct Answer: A
Rationale: The correct answer is A: Total patient care. This system involves the nurse having full accountability for the client's care and maintaining constant communication with all involved parties. This ensures comprehensive and individualized care. Choice B, qualified nurse case managers, typically focus on care coordination rather than direct client care. Choice C, established critical pathways, refers to standardized care plans, not individualized care. Choice D, quality management system, involves monitoring and improving care quality, not the direct provision of care.
Penalties should be __________ .
- A. Determining the employee's awareness of the policy
- B. Describing the staff nurse's behavior that violated the policy
- C. Progressive
- D. Confrontation
Correct Answer: C
Rationale: The correct answer is C: Progressive. Progressive penalties involve a gradual increase in severity for repeated violations, promoting learning and corrective action. This approach allows for improvement and prevents immediate termination. Choice A is incorrect as awareness is not a basis for penalties. Choice B focuses on describing behavior rather than the penalty itself. Choice D, confrontation, is not a recommended penalty approach as it can lead to negative outcomes. Therefore, the progressive approach is the most effective in promoting growth and compliance.
Most evaluations are based on absolute judgment. This is:
- A. A standard set by an external source.
- B. The manager and staff's perceived notion.
- C. Internal standards.
- D. The manager's personal opinion.
Correct Answer: C
Rationale: The correct answer is C: Internal standards.
Rationale:
1. Internal standards refer to criteria set by an organization based on its own goals and values.
2. Absolute judgment means evaluations are made against these internal standards.
3. By using internal standards, evaluations are consistent and aligned with organizational objectives.
4. External sources (A) and manager's personal opinion (D) are subjective and may not reflect organizational goals.
5. Manager and staff's perceived notion (B) may vary and lack consistency, unlike internal standards.
Summary:
Internal standards provide a consistent and objective basis for evaluations, ensuring alignment with organizational goals. External sources, personal opinions, and perceived notions lack this consistency and alignment.
Which of the following is a key principle of the patient-centered care model?
- A. Healthcare provider satisfaction
- B. Cost reduction
- C. Patient autonomy
- D. Provider convenience
Correct Answer: C
Rationale: The correct answer is C: Patient autonomy. Patient-centered care emphasizes the importance of involving patients in their own healthcare decisions, respecting their preferences, values, and needs. This principle ensures that patients are active participants in their care, leading to improved health outcomes and patient satisfaction.
Incorrect choices:
A: Healthcare provider satisfaction - While important, patient-centered care focuses on the patient's experience and outcomes rather than the provider's satisfaction.
B: Cost reduction - While costs are a consideration in healthcare delivery, patient-centered care prioritizes the patient's well-being over cost savings.
D: Provider convenience - Patient-centered care does not prioritize provider convenience; instead, it prioritizes meeting the individual needs and preferences of the patient.